At m9apiso, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have as a player in the Philippines.
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
m9apiso processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.
m9apiso does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve the m9apiso platform.
You have the right to access, correct, delete, and port your personal data at any time. m9apiso provides clear channels to exercise all your data rights.
This Privacy Policy ("Policy") describes how m9apiso ("m9apiso," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "Player," or "User") who access or use the m9apiso online gaming platform at m9apiso.net and all associated services (collectively, the "Platform").
m9apiso is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. We operate in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.
By registering an account, accessing the Platform, or otherwise providing your personal information to m9apiso, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.
Scope: This Policy applies to all personal data collected through the m9apiso website, mobile browser experience, customer support channels, and any other touchpoint where you interact with m9apiso. It does not apply to third-party websites or services that may be referenced on the Platform.
For the purposes of the Data Privacy Act of 2012 and applicable data protection legislation, m9apiso acts as the personal information controller ("PIC") in respect of the personal data it collects from players and users of the Platform.
As the personal information controller, m9apiso determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable Philippine law.
m9apiso has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data protection laws. Contact details for the DPO are provided in Section 14 of this Policy.
m9apiso collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:
m9apiso collects personal data through the following means:
m9apiso uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and verification data |
| Identity verification and KYC compliance | Identity, KYC, and financial data |
| Processing deposits and withdrawals | Financial and transaction data |
| Providing gaming services and game history | Gaming activity and technical data |
| Customer support and complaint resolution | Identity, contact, and communications data |
| Fraud prevention and security monitoring | Technical, financial, and gaming activity data |
| Anti-money laundering (AML) compliance | Identity, financial, and transaction data |
| Responsible gaming monitoring and intervention | Gaming activity and responsible gaming settings |
| Sending promotional communications (with consent) | Contact and gaming activity data |
| Platform improvement and analytics | Technical and gaming activity data (aggregated/anonymized) |
| Regulatory reporting to PAGCOR | Identity, financial, and gaming activity data |
m9apiso will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
Under the Data Privacy Act of 2012, m9apiso processes your personal data on the following legal bases:
m9apiso does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Third-Party Safeguards: All third-party service providers who process personal data on behalf of m9apiso are required to enter into data processing agreements that obligate them to process data only on m9apiso's instructions and in compliance with the Data Privacy Act of 2012.
m9apiso retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:
Upon expiry of the applicable retention period, m9apiso will securely delete or anonymize your personal data in accordance with our data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.
m9apiso implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
Your Responsibility: While m9apiso takes all reasonable steps to protect your data, the security of your account also depends on you keeping your login credentials confidential. Never share your password or OTP codes with anyone, including m9apiso staff — we will never ask for your password.
m9apiso uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the m9apiso Platform. m9apiso does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by m9apiso. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
Request a copy of the personal data m9apiso holds about you, along with information about how it is being processed.
Request correction of inaccurate or incomplete personal data. Some corrections may require re-verification of your identity.
Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Request that m9apiso restricts the processing of your data in certain circumstances, such as while a rectification request is being assessed.
m9apiso will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reasons for it. There is no fee for exercising your data rights, unless requests are manifestly unfounded or excessive.
If you are not satisfied with m9apiso's response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).
The m9apiso Platform is strictly intended for individuals who are at least 21 years of age, in accordance with PAGCOR regulations governing casino-style online gambling in the Philippines. m9apiso does not knowingly collect personal data from individuals under 21 years of age.
If m9apiso discovers or has reasonable grounds to believe that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data to the extent permitted by law, and report the matter to PAGCOR as required.
If you are a parent or guardian and believe that your child under 21 has provided personal data to m9apiso, please contact our Data Protection Officer immediately using the contact details in Section 14.
"Gambling is addictive. Know when to stop." m9apiso is committed to responsible gaming. If you or someone you know may have a gambling problem, please visit our Responsible Gaming page for support resources and self-exclusion tools.
m9apiso reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, m9apiso will notify registered players by email or through a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable.
The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how m9apiso protects your personal data. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the changes.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by m9apiso, please contact our Data Protection Officer:
Email: [email protected]
Response Time: Within 30 days of receipt
Please include "Data Rights Request" or "Privacy Inquiry" in your subject line to ensure prompt routing to our DPO team.
Email: [email protected]
Live Chat: Available 24/7 via the Platform
For account-related queries, payment issues, or general platform support, our 24/7 live chat team is always ready to help.
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe m9apiso has not handled your personal data in accordance with the Data Privacy Act of 2012.
Your data is protected. Your privacy is respected. Join the m9apiso community and enjoy fair, secure gaming built for Filipino players.
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